Client Relationship Analyst

QUALIFICATION GUIDELINES

Education

• Bachelor’s degree in Business, Finance Economics, Accounting, Math or equivalent combination of education and work experience.
• Hold or be able to obtain 1) Group 1and/or Life Licenses within six months of hire and 2) NASD Series 7 & 63 licensing within one year of hire, if applicable.

• Two years successful work experience, preferably with a financial background.

• A thorough understanding of the time value of money and its relationship to accounting and financial transactions and processes is considered a plus.
• Strong working knowledge of basic life insurance and non-qualified employee benefit plan design and financial plan analysis is considered a plus.
• Proficiency with Microsoft Office, with the ability to understand, creates, and uses complex Excel spreadsheets, mathematical formulas and calculations. Experience in Crystal Reports is a plus.
• Ability to pay careful attention to detail and to accuracy of work, ensuring that all deliverables meet client expectations.
• Excellent analytical and problem solving skills with strong attention to detail.
• Must take ownership and initiative to ensure client expectations are met, including follow through, follow up, and understanding when and how to involve others.
• Able to effectively communicate with individuals at all levels within the organization and external clients to express ideas, seek/convey information, exchange points of view and negotiate resolutions.
• Ability to work in a team environment while demonstrating leadership skills, such as actively participating in meetings, offering process improvement suggestions, serving as a reliable resource for other Analysts, and taking on and completing special projects as requested.
• Ability to train less experienced associates.

Job Conditions

• Telephone communications: As required and as frequently as daily
• Computer work: Moderate to heavy
• Travel: Minimal
• Other: Lifting minimal/constant sitting/significant keyboarding

• Minimum of annual evaluation by CRM with input from staff and measured results.

• Clark Consulting promotes individual effort toward continuous learning in connection with business operations, including related compliance matters, whether training may be provided by Clark Consulting or through outside vendors.

I. Client, CRM and Consultant Relations

• Conduct correspondence with CRMs, Account Managers and Consultants; make & receive telephone calls as needed; compose or review presentations/ad hoc reports directed; may present written communications to CRM for final approval; may deal independently with Consultants and Account Managers at the CRM’s discretion.
• Communicate with internal and external contacts in a professional, effective manner.
• Assist with preparation of reports for client meetings and prepare post-meeting summary.
• Work directly with New Business, D&A and Carriers in the procurement of illustrations and other materials necessary for client presentations and assist those departments in the completion of New Business process.
• Assist CRM in identifying requirements to secure or produce plan enrollment, application and Broker/Dealer materials.

• Create presentations using illustrations and various mortality assumptions.
• Audit information obtained from New Business and/or D&A; effectively communicate to report generator regarding discrepancies or errors in order to achieve error-free document, if applicable.
• Actively work with the Design Analyst and Account Manager in the preparation and analysis of financial reprojections of insurance, including auditing of reprojections before presentation to client or CRM.

• Responsible for creating the client reporting calendar following plan implementation.
• Gather policy data and create database files for newly issued wires and takeovers.
• Obtain policy information from insurance carriers through carrier analysts as needed.
• Provide support to CRM and Account Manager in the preparation of Annual Reviews, analyzing in force policy performance and determining options with regard to potential 1035 exchange, if applicable.
• Provide information needed from Client Service for the CRM or Consultant to enable additional plans and / or participants to be added for existing clients.
• Maintain compliance files for assigned variable insurance plans in accord with Broker/Dealer procedures; may file (in an accurate & timely fashion) case specific paper documentation in filing cabinets or maintain similar database of electronic files, if applicable.
• Responsible for producing ad hoc reporting, with limited help from Account Manager; may include, for example, participant lists or detailed plan data such as benefit/insurance/historical/projected/Quantification of Need or other plan specific values.
• Demonstrate strong knowledge of life insurance plans by producing accurate reports, identifying plan discrepancies, and correcting errors.
• Demonstrate strong knowledge of proprietary software.

• Remain openly available as a knowledge resource (“go to” person) to other team members for plan administration issues.
• Act as a role model to other team members by: displaying professionalism in personal attire and manner; conducting effective, productive, and respectful work relationships in all business interactions; displaying a positive, adaptive attitude; and exhibiting respect for other’s time through punctuality, dependability, and effective communications.
• Fulfill additional roles and responsibilities as defined by CRM.

• Develop a broad understanding of the client relationship process for the long-term servicing of the account.
• Be able to apply the impact of current and new guidance in the areas of taxation accounting regulatory compliance and other legislation.
• Maintain an in-depth knowledge of life insurance including basic product structure and design, general and separate account, portfolio and new money crediting methodologies, modified endowment contracts, underwriting guidelines, insurable interest and impact of 1035 exchanges or change of insureds.

• Demonstrates excellent customer service with internal and external clients.
• Recognizes opportunities for increased efficiencies in customer service model and is willing to embrace change by implementing appropriate processes to optimize performance.
• Responds quickly to customer needs and honors commitments made to clients.

• Critical Thinking
  • Pays careful attention to details & to work accuracy. Uses logic & reasoning to accomplish tasks, analyze problems & solutions, assess risks, and to reach sound conclusions.
• Organization
  • Manipulates multiple ideas, data, & tasks in order to set priorities, plan ahead, meet deadlines, anticipate variables, and to achieve optimum results.
• Responsibility
  • Proactively takes ownership & initiative to accomplish tasks, follows through & follows up, understands when & how to involve others. Honors commitments to perform work, and accepts responsibility for outcomes & results.
• Personal Credibility
  • Models high ethical standards, establishes and maintains all business relationships on the basis of integrity & trust.
• Written & Oral Communications
  • Effectively expresses ideas, conveys/seeks information, exchanges points of view, or negotiates resolutions in interactions with Clark Consulting employees, outside resources, vendors, and clients.
• Confidentiality
  • Maintains 100% confidentiality with regard to corporate and client information.
• Licensing & Certification
  • Obtains & maintains any and all licenses & certifications deemed necessary by Clark Consulting to be in compliance with local, state, or federal regulations in order to perform the duties of the job.
• Adaptability
  • Maintains a positive attitude toward work and readily assimilates changes.
• Personal Presentation & Conduct
  • Displays appropriate professional presentation in personal attire and manner. Conducts effective, productive, and respectful work relationships in all business interactions.
• Time Management
  • Values punctuality, attendance, & the worth of Company time, communicates planned & unplanned absences in accordance with company procedure.